FAQ
WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery by logging into your account. Please remember that our couriers do their best to deliver your parcels to fit around your lifestyle. To schools deliveries should be made by 3pm, to work addresses deliveries should be made by 5pm and to home addresses deliveries should be made by 6pm. Please note that it’s not always possible to fulfil these times therefore on occasions they may deliver up until 9pm.
Please not if your order is over $300, you will be required to provide valid identification of your purchase.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK
We understand how frustrating it is that the item you are you're totally in love with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.
CAN I EXCHANGE AN ITEM?
We currently do not offer exchanges for customers. If you would like an exchange, we highly recommend notifying our customer service within 24 hours of receiving your item, return the item back and you'll receive a store credit once the unwanted item is in our possession.
CAN I CANCEL MY ORDER?
We’re very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable cancel it.
WHY HAS MY ORDER BEEN CANCELLED?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled.
WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid
WHY WON'T MY DISCOUNT CODE WORK?
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
HOW LONG DOES IT TAKE TO RECEIVE A STORE CREDIT?
When we receive your return at our warehouse, we will process the return within 14 business days. Once your return has been processed and your store credit issued, you will receive a store credit confirmation email.